Support

Last updated: 11 October 2026

Something not working, or a question about the app? Email [email protected]. We usually reply within two working days.

Common questions

The call didn’t ring

Check that Do Not Disturb or a Focus mode isn’t silencing calls, and that the ringer volume is up. If iOS declines the call, the app rings with its own call screen instead.

The caller talks over me, or never continues

The app needs microphone access to hear when you’ve stopped talking: iPhone Settings → GetHomeSafe → Microphone. Without it, the caller uses fixed pauses.

How do I move to a new phone?

Install GetHomeSafe and run through the short setup. If you subscribe, open the paywall and tap “Restore”; your subscription comes back through your Apple ID.

How do I cancel my subscription?

iPhone Settings → your name → Subscriptions → GetHomeSafe. See Refunds for refunds.

How do I delete my account?

In the app: Settings → Delete account. It removes everything the app holds about you.

When something goes wrong

In the app, Settings → About → Diagnostics shares a short log of what the app did (no personal content). Attaching it to your email helps us fix problems much faster.