Refunds

Last updated: 11 October 2026

GetHomeSafe is free, and every feature works without paying. Subscriptions are voluntary support, sold and billed by Apple, so refunds are handled by Apple, not by us.

How to request a refund

• Go to reportaproblem.apple.com and sign in with your Apple ID.
• Choose “Request a refund”, pick a reason, and select the GetHomeSafe subscription.
• Apple usually decides within 48 hours.

Cancelling

To stop future payments, cancel at least 24 hours before your subscription renews: iPhone Settings → your name → Subscriptions → GetHomeSafe → Cancel. You keep your supporter status until the end of the period you paid for.

Your statutory rights (EU)

If you’re in the EU, you have a 14-day right of withdrawal from online purchases. Because a subscription starts immediately when you buy it, you agree to it starting at once; Apple handles withdrawal requests through the same refund page.

Need help?

Email [email protected] and we’ll help however we can.